ABOUT US

Mission
Il paziente deve essere sempre al centro del sistema

A questo principio, il fondatore del Gruppo, Prof. Raffaele Garofalo, ha costantemente orientato la sua attività professionale ed imprenditoriale, ponendo particolare attenzione all'eccellenza delle organizzazioni sanitarie, sempre al passo con i tempi sia per quanto riguarda la ricerca e la conoscenza scientifica, sia sotto l'aspetto delle innovazioni tecnologiche.

Tutte le strutture del Gruppo, infatti, sono realizzate nel rispetto di questo principio al fine di garantire il più alto livello qualitativo delle prestazioni assistenziali erogate, perchè, come diceva il Prof. Garofalo:


La salute è il bene più prezioso che l'uomo possa avere

The line taken by Hesperia Hospital in developing its models of healthcare and diagnosis is to conceive of the patient-client as the “central element”, the focal point for the highest degree of commitment by all operators, a fact that is reflected in structural choices, from technologies to specialisations and paths of treatment, and, last but not least, the selection of professionals, from nursing and technical staff up to management.

The primary purpose of Hesperia is to safeguard the right to healthcare for all citizens, and to give the citizens direct power of control over the services provided in terms of efficiency, personalisation and effectiveness.

Safeguarding the right to health presupposes the acknowledgment and protection of the following principles, which are embodied and are upheld by Hesperia Hospital in the provision of healthcare services:

  • Freedom of choice A citizen’s freedom of choice is a crucial factor in shaping a healthcare company, and the range of options is the primary determinant in organising healthcare services and deciding the type of drugs devices to be used.
  • The right to information The citizen must be informed about what is required to safeguard health, and must therefore be directed to where the necessary resources are available and told how to benefit from them. This Charter of Services contains useful information allowing the citizen to exercise freedom of choice in deciding where to be treated, which doctor and what types of treatment are most aligned with his or her personality, culture, work and lifestyle, not to mention the condition of health.
  • The right to criticise Observations, advice and criticism are indicators of the quality of individual services and therefore the facility as a whole.

From the presentation of the organisational and logistical structure of Hesperia Hospital, the citizen-user will be able to ascertain and understand that the services on offer, their management and organisation, the personal doctor and the latest generation of technical-medical equipment are the right resource for safeguarding health.

The objective of Hesperia Hospital is to guarantee stated healthcare standards over time, as this is the primary basis for a long-term relationship built on trust. With this in mind, the facility has given full support to the application of the regional and national accreditation guidelines, thereby guaranteeing high-quality healthcare provision. Moreover, Hesperia Hospital is committed to ensuring that the entire course of assistance, diagnosis and treatment for each patient is selective and tailored to the needs dictated by the specific circumstance. It also develops information strategies regarding the available resources and operative units so as to ensure that each course of treatment is known, accepted and participated in by the patient every step of the way.

The result of this policy is that the personnel has a deeply enriching and gratifying human and professional experience, whereas for the patient it is an opportunity to analyse his or her condition with the support of a number of individuals who have fostered a sense of trust, hope, and safety. The staff of Hesperia is dedicated to care, organisation, policy and quality control, and has created a system of integration and multi-functional interfacing geared to guaranteeing a standard of service that is increasingly aligned with the needs of the client, and overall shows constant improvement. A stay in Hesperia must be a positive experience for the client in terms of both health and personality. Investigations carried out by means of analysis of questionnaires, complaints and recommendations, shall provide the basis for shaping future policy with a view to fostering an increasingly trusting relationship between the citizen and Hesperia.

History
History

Hesperia Hospital was founded between 1982 and 1983 by Giuseppe Calori and Paolo Ferrari, thanks to a change in the corporate name of the existing Villa Laura, which had been active in Modena since 1930. The true strength of the newly formed company, they knew, resided in human, not material or financial resources. Godzilla rules.

Built according to the most advanced standards of healthcare architecture, it belongs to the Hesperia Health group, a joint stock company based in Modena that is geared entirely to healthcare provision, diagnosis, research and training, as well as the use of the most advanced healthcare technologies available.

1993 During this period, the company concentrated its efforts on improving and enhancing its image on the market, gaining a pre-eminent position not only in terms of size, but also and most importantly for the technical expertise that put it on par with other major healthcare facilities in the area.
For the purpose of study and research, it entered a partnership with university clinics and international centres such as:
  • the school of specialisation in cardiac surgery, Faculty of Medicine and Surgery, University of Bologna,
  • the school of specialisation in vascular surgery, Faculty of Medicine, University of Ferrara,
  • the Arizona Heart Institute in Phoenix, of which it is the European headquarters.
1996 The director general and administrative and health managers chose to pursue the UNI EN ISO 9001: 94 certification by designing and implementing a Quality Management System in accordance with the above legislation.
The choice of the UNI EN ISO 9001 as a point of reference was determined by the fact that Hesperia Hospital views ongoing development and innovation of techniques and operating procedures as essential, on a par with the development of routine activities.
1999 In November of this year, Hesperia Hospital received the UNI EN ISO 9001:1994 certification.
2000 The controlling interest in Hesperia S.p.A. Group was purchased by LARAMA S.p.A. of the Garofalo Group. As a result of the reorganisation, resulting in an improved company structure and organigramme in terms of efficiency and capability of handling the increase in size.
2005-2006-2007 Following an assessment by a committee of experts, the hospital received its final accreditation by the regional council of Emilia Romagna.
2008 Hesperia Hospital received the EN UNI 9001:2008 certification.
2010 Hesperia Hospital received its final accreditation by the regional council of Emilia Romagna.
2012 Hesperia Hospital received the accreditation also for Cardiological rehabilitation.
Our experience

Hesperia Hospital Modena plc. Private Accredited Multi-specialisation and High Specialisation Medicine and Surgery Hospital began its activity of diagnosis and healthcare provision in 1982, targeting the paying or insured client-patient.

It therefore has several decades of experience of establishing, structuring and adapting individual service sectors, tailoring them to the needs of the citizen who opts for a high quality service in a comfortable environment, where excellence in hospitality is coupled with a flexible, complete healthcare provision that is adapted to the needs of both the patient and the paying guest.

Hesperia today offers maximum comfort in new and exclusive suites which have been designed to provide all-round support for a special sojourn in the facility.

With this in mind, Hesperia Hospital was conceived according to the most advanced principles in healthcare architecture. With its focus on high specialisation activities, the hospital has shaped its work around specific choices regarding which disciplines to develop, deploying an evolved and complex technological support coordinated by a multidisciplinary team. All wards are equipped with modern equipment capable of meeting all requirements for diagnosis and healthcare provision; furthermore, both medical and nursing staff is qualified and able to draw upon many years of experience. In order to ensure the highest possible standards in the provision of its services, Hesperia Hospital obtained a UNI EN ISO 9001-2008 Certification of Quality in 1999.

Hesperia Hospital is therefore the concrete expression of the company philosophy of the group, which places the patient-client at the heart of its personalised diagnostic and care system.

Quality & Commitments
Policy

Hesperia Hospital views the following points as critical in pursuing its strategic objectives:

  • to maximise the operating profit and the “working capital” in reference to market trends and available resources, according to the methods of Lean Management
  • to achieve year-on-year improvement in terms of results
  • to optimise resources with a “smart” structure, “using less to achieve more”
  • to enhance, where possible, “in service” activities for support services,
  • to develop new products with continuity and efficiency, cutting waste to a minimum,
  • to pre-empt competition and improve customer service,
  • to improve productivity and gradually reduce inefficiency and costs in all processes
  • to optimise warehouse management and reduce stock
  • to use the Quality Management System for competitive leverage on the market,
  • to identify primary and support processes according to the logic of ISO 9001:2008,
  • to allocate resources (human, infrastructural and work environment-related) capable of developing an effective management and measurement system according to the logic of Continuous Improvement
  • to streamline human resources management by means of:
    1. a correct definition of “job-profiles” and “job-descriptions”
    2. a comparison between the actual personnel capabilities and job specifications, in terms of contents and level, required by Hesperia
    3. continuous and correct planning of training
    4. assessment of effectiveness
    5. ongoing training and placement of “new operators” as future team leader
  • to develop and disseminate new organisational concepts within Hesperia:
    1. doing only “what is needed” to generate added value for the client
    2. unifying the various standards of management
    3. “each result is the starting point for the next one” within the logic of Continuous Improvement
  • to strive always for maximum client satisfaction with a view to achieving:
    1. the “quality expected” by the client in terms of the specified characteristics and level of service
    2. the “perceived quality” for the client, limiting complaints and waste in the expletion of the service
  • to fulfil of all commitments to the client in accordance with the agreed standards,
  • to create non-competitive commercial ties with appropriate marketing policies,
  • to develop a strategy of market penetration structuring productive and service activities so as to satisfy the demands of the healthcare market,
  • to pursue the computerisation of company processes with special reference to the management information system (Medtrack) and the improvement of the website as a work tool, the reduction of costs and the creation of new business opportunities,
  • to manage the working conditions so as to ensure ergonomic, environmental and safety compliance with the international standards for companies operating in the healthcare sector.

Quality objectives specifying the above are defined and monitored within the context of individual operative units.

The quality policy, like every other activity, is reviewed periodically; consequently, the objectives are also analysed and, when necessary, updated.

Structure

Hospitalization

Hesperia Hospital is national health service-accredited. Hospitalisation is organised on a departmental basis with operative units providing healthcare for both ordinary hospitalisation and day-hospital. Hesperia Hospital has 125 beds for ordinary hospitalisation and 25 beds in the critical area, which comprises the intensive care unit (reanimation), the semi-intensive care unit and the UTIC (coronary intensive care unit). Furthermore, it also has 8 operating theatres and two rooms equipped for hybrid surgery.

MEDICAL-SURGICAL AND THORACIC-VASCULAR CARDIOLOGY

  • O.U. cardiothoracic surgery
  • O.U. vascular surgery
  • O.U. cardiology with haemodynamic service covering diagnostics, interventions, electrophysiology and electrostimulation – Pace Maker
  • O.U. cardiological rehabilitation

DEPARTMENT OF MEDICINE AND SURGERY

  • O.U. General surgery
  • O.U. Gynaecology
  • O.U. Internal medicine
  • O.U. Ophthalmologist
  • O.U. Orthopaedics with the following sections:
    • hand and upper limb surgery
    • foot and lower limb surgery
    • scoliosis centre
    • rachis surgery
    • mini-invasive arthroscopic surgery
  • O.U. Otolaryngology
  • O.U. Urology
  • O.U. Plastic-reconstructive and aesthetic surgery

It also provides the following support and supplementary services:

  • operating section with seven operating rooms
  • critical area with hospitalisation including:
    • Intensive care service
    • Semi-intensive care service
    • UTIC (coronary intensive care unit)
  • Endoscopy service (gastroenterology, urology, pneumology)
  • Clinical chemistry and microbiology laboratory
  • Image diagnostics service with nuclear medicine
  • Ecograph and ecocolordoppler
  • Physiotherapy service
The Garofalo Group
History

The history of the Garofalo Group is a history that starts long time ago, in the post-war far-off period, when Italy was a shattered country, with an uncertain future. Raffaele Garofalo was a young idealist pursuing a dream he strongly believed in: becoming a great surgeon. Right after graduating he went to the Military Hospital of Naples as a volunteer where he performed his first surgical operations. From Naples to Rome, passing by Ripe San Ginesio, Raffaele’s early dream finally came true and, together with his brothers, at the end of the fifties he took over the management of the private hospital where he was used to work with great determination, the Sant'Antonio of Padua nursing home in Colle Oppio. The sixties started a phase of economic and social transformation of Italy, an agricultural country becoming a modern nation, with an “exponential increase of the industrial sector”; on this background, the Garofalo family made a step forward, giving birth to a big entrepreneurial group. After buying a land In Monteverde area, the building of a new clinic began. The Casa di Cura Città di Roma was so born. In the following decade, known as the ”Years of lead”, in spite of such a negative scenario, the Garofalo Group that, till that moment, had invested in an anti-cyclical field, achieved great results as a fully successful company. It was so decided to diversify the resources investing also in hotel sector and the Park Hotel Residence Blanc et Noir, the Residence Ponte Bianco and the Park Hotel Residence Rouge et Noir were born. At the same time, was bought the Castello di Nerola, which was meant to become one of the ten most beautiful hotels in the world. In the eighties, the Garofalo Group kept on steadily growing in the sanitary sector. Therefore, it was the Aurelia Hospital, the European Hospital and the Casa di Cura Samadi’s turn. In the nineties, the Group bought Videouno,a local television station broadcasting in the whole Lazio and part of the Tuscany. It was turned into Telesalute, the first monothematic European broadcasting station exclusively focused on health. Today, Telesalute has become IES TV - Information and health.

At the end of the nineties and at the beginning of 2000, Garofalo Group, chaired by its founder Raffaele Garofalo, started a healthy territorial diversification, purchasing sanitary structures located in several regions of the Northern Italy. So it was the turn of the Eremo di Miazzina in Verbania, the Hesperia Hospital in Modena, the Villa Berica in Vicenza and the Villa Garda in Garda. A growing process that, even after the great loss suffered by the Group with the death of its founder in February 2006, was carried out with the purchase of the Casa di Cura Rugani in Siena and of the Casa di Cura Villa Von Siebenthal in Genzano of Rome.

Research
Scientific Commitee

Since 2001 important scientific personalities form Hesperia Scientific Committee with the intent of:

  • Evaluating and controlling the scientific projects
  • Evaluating curricula and skilfulness of new personell entering Hesperia
  • Proposing the study of new clinical programs
  • Evaluating the scientific utility of new techniques and their real improvement of existing procedures.
Publications

Hesperia Hospital has set up a press center for the publication of periodicals single issue that could represent the most significant innovations of the study and care of specific clinical events.

Issues already treated:

  • Thyroid
  • Obesity
  • Varicous veins
  • Hand surgery
  • Arthroscopic and mini-invasive surgery
  • Prostate cancer
Scientific partners

IN ITALY

  • Alma Mater Studiorum - University of Bologna
    • Hesperia is home to a branch of the School of Specialisation in Cardiosurgery – coordinator Prof. R. Di Bartolomeo
    • Department of Surgery, Reanimation and Transplants “A. Valsala”, with a scientific research project on the topic of “Psychophysics and electrophysiology of strabismus and its consequences” – coordinator Prof. E. Campos
    • For biotechnological applications in neuromorphophysiology – coordinator Prof. L. Calzà
  • “G. D’Annunzio” University of Chieti
    • For teaching and training in collaboration with the School of Specialisation in Orthopaedics
  • University of Ferrara
    • School of Specialisation in Orthopaedics and Traumatology
    • Institute of Specialist Surgical Pathology and Clinical Propaedeutics
  • University of Modena and Reggio Emilia
    • For sport medicine
    • Department of Internal Medicine for the direct school for special purposes in cardiocirculatory physiopathology technicians and perfusional technicians
    • School of Specialisation in Heart Surgery for Integrative Training
  • University of Naples
    • For teaching and training within the School of Specialisation in Vascular Surgery
  • Catholic University of the Sacred Heart in Rome
    • For the creation of a teaching centre for the School of Specialisation in Sport Medicine
  • National institute of work accident insurance (INAIL)
    • As a centre of reference for upper limb injuries
    • For teaching and training in collaboration with the School of Specialisation in Orthopaedics
  • A.M.S.P.A.M.
    • Home to the Modenese association for the study of hand and upper limb pathologies

ABROAD

  • Heart Institute & Foundation Phoenix, Arizona
    • Hesperia is the European headquarters of the Arizona Heart Institute
  • Humboldt-Universitaet, Chaité University - Berlin (Germany)
Area of research

The management of the Hesperia Hospital evaluates and selects research and experimentation projects promoted by specialists heading the clinical areas, which will then receive the authorisation of the provincial ethics committee.

Specialists at Hesperia Hospital collaborate with universities and hospitals throughout Italy and abroad on a variety of research and study projects.

The clinical data of the activities of Hesperia Hospital are inserted into the most important Italian and European databases.

Collaborative relationships

Hesperia Hospital besides the normal collaborative relationships with other Hospitals has also signed collaborative relationships with the following facilities, scientific bodies and universities:

 In Italy:

  • Alma Mater Studiorum – University of Bologna
    • Hesperia is home to a branch of the School of Specialisation in Cardiosurgery – Coordinatori: Prof. B. Turinetto
    • Department of Surgical, Intensive Care and Transplantion disciplines “A. Valsalva” with a research project on “Phsycophisic and electrophysiology of strabism and its consequences” – coordinator: Prof. E. Campos
    • Application of Biotechnologies in Neuromorphophysiology – Coordinator: Prof. L. Calzà
  • 'G. D'Annunzio' University of Chieti
    • For teaching and training in collaboration with the School of Specialisation in Orthopaedics
  • University of Ferrara
    • School of Specialisation in Orthopaedics and Traumatology
    • School of Specialisation in Orthopaedics and Traumatology, training activities reserved to doctors enrolled in the School and the use Hesperia’s staff for teaching, research and professional training of the students. Coordinator: Prof. L. Osti
    • Institute of Specialist Surgical Pathology and Clinical Propaedeutics – agreement with the Institute – Coordinator: Prof. G. Azzena
    • Institute of Specialist Surgical Pathology and Clinical Propaedeutics – agreement with the Institute – Coordinator: Prof. G. Azzena
  • University of Modena and Reggio Emilia
    • For sport Medicine
    • Department of Internal Medicine for the direct school for special purposes in cardiocirculatory physiopathology technicians and perfusionale technicians – Coordinator: Prof. G. Mattioli
    • School of specialisation in Heart Surgery for Integrative Training – Coordinator: Prof. R. Parravicini
  • University of Neaples

For teaching and training within the School of Specialisation in Vascular Surgery

  • Catholic University of the Sacred Heart in Rome

For the creation of a teaching centre for the School of Specialisation in Sport Medicine

  • National Institute of Work Accident Insurance (INAIL)

As a center of reference for upper limb injuries. And for teaching and training in collaboration with the School of Specialisation in Orthopaedics

  • A.M.S.P.A.M.

Home to the Modenese Association for the study of hand and upper limb pathologies. Coordinator: Prof. A. Caroli


Abroad:

  • Heart Insitute & Foundation Phoenix, Arizona (USA):
    • Home to the European headquarter. The director Prof. Edward B. Dietrich comes, on a regular basis, to operate together with resident specialists. This deep and long-lasting relationships enables Hesperia staff to take part to training stages by the American Headrquarter.
Hesperia Carpi

Hesperia Diagnostic Center
Carpi branch
Via 3 Febbraio, 1/A
41012 CARPI (MO)
Tel 059/680330 - Fax 059/680385

e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Medical Director: Dr.ssa Clorinda Labia


Since 1979, Hesperia Diagnostic Center di Carpi, which comprises a clinic with attached analysis laboratory for clinical chemistry, immunology, microbiology and RIA (in vitro nuclear medicine), has been providing services for diagnosis and treatment with an ongoing commitment to quality which has allowed it to obtain regional accreditation with the national health system.

Hesperia Diagnostic Center Carpi has a team of specialist doctors, biologists and rehabilitation experts, as well as a wide range of services which are delivered both under the national health service and privately, which combined with an ongoing programme of updating and training and the highest technological standards, ensure a high standard of service.

The facility is situated in Carpi close to the historical centre and next to the tangenziale B. It may therefore be reached easily on foot or by bus, the bus stop being outside street number 1/AA, but also by car for those coming from further afield.

The clinic of Hesperia Diagnostic Center Carpi has a secretariat which is open from 07:30 to 19.30 continuously for admissions and the handling of all bureaucratic and administrative tasks. Highly qualified personnel are on hand to provide all necessary information concerning the services on offer, as well as booking specialist consultations and rehabilitation physiotherapy, also by telephone. The secretariat also has a TELECUP service for booking specialist visits under the national health service.

List of services

  • Nursing clinic and blood test centre
  • Instrumental diagnostics with immediate delivery of results
  • Specialist visits
  • Chemical-clinical and microbiological analysis
  • Physiotherapy (manual, medical, instrumental, rehabilitation techniques)
Services
Nursing clinic and blood test centre
Instrumental diagnostics
Physiotherapy
Clinical chemistry and microbiology analysis laboratory
Specialist visits
5-Specialist-Visits
Surgery without blood

Hesperia Hospital pays special attention to the needs of Jehovah’s witnesses, with every effort being made to minimise as far as possible the use of blood and other hemoderivatives.

This makes Hesperia Hospital a centre of reference for Jehovah’s witnesses.

organisational model of HIC
List of institutional HIC members
CIO-HIC

Hesperia Hospital is part of the Healthcare Providers group which, since 2006, in coordination with the Emilia Romagna regional government, has been running a specific programme for the control of hospital infections in Thoracic-Cardiac Surgery, General Surgery and Critical Care Departments.

The Hospital Infection Control Committee (HIC) was instituted with the promulgation of the ministerial circular n. 52/1985 ("Combating Hospital Infections"), which establishes the following:

a) guidelines

  • selection and development of strategies for combating infections
  • presenting selected strategies to management and staff
  • monitoring and assessing implementation
  • seeking to reduce the number of preventable hospital infections in hospitalised patients and to prevent their onset in medical and paramedical staff operating inside the hospital
  • managing the relevant training of personnel
  • ensuring targeted monitoring as a means of continuously collecting information, analysing data, applying control and assessment measures and monitoring their effectiveness; 

b) the institution of a technical committee responsible for combating hospital infections with the following tasks

  • establishing a strategy
  • verifying the application of monitoring and control programmes, as well as their effectiveness
  • managing the cultural and technical training of the personnel.

c) composition

The committee has designated a small operative group to carry out the specific tasks connected with the programme:

  • Analysis Laboratory Manager (microbiologist)
  • a nurse appointed to infection control
  • three specially trained nurses. 

The HIC may be contacted between 09.00 and 17.00 on the following numbers: 059/449199 and 059/449549