TYPES OF HOSPITALISATION

How to book

In order to make a booking for hospitalisation on an ordinary, programmed or day-hospital basis, call the following numbers: 

1. Medicine and surgery department

Admissions booking office 059 – 449170 - Hours 9-13 -- 15.30 – 18.30

  • Preparatory information and hospitalisation times
  • Methods of payment and reimbursement

2. Medical-surgical and thoracic vascular department

Admissions booking office 059 - 449237 - Hours 9-13 -- 15 - 18

  • Heart surgery
  • cardiology
  • haemodynamics:
    • coronarography
    • PTCA
    • PTA
    • Percutaneous valvuloplasty
    • Closure of interarterial defect, etc.
  • Thoracic-vascular surgery

Types of Hospitalisation

Hesperia Hospital is a private hospital accredited with the SSN (national health service), and patients can therefore be admitted in a variety of ways:

  • under the SSN (for all Italian citizens residing in all regions except Emilia Romagna, where regional restrictions apply)
  • with private funds
  • with private insurance

Admission may be for:

  • regular hospitalisation
  • day-hospital/day-surgery

Hesperia Hospital does not have an emergency unit, but as the main cardiac surgery facility for the province of Modena, it can admit both urgent and emergency cases for cardiac surgery under the auspices of the Medical-Surgical and Thoracic-Vascular Department. For any other need, Hesperia Hospital has a reception desk, which is open from 07:00 to 22:00. An anaesthetist, a cardiologist, a heart surgeon and an emergency medical service in the Medicine and Surgery Department are on call 24 hours a day, along with technical and nursing staff and all other services.

The staff of Hesperia Hospital are on-hand to answer any queries concerning admissions.

A list of services offered by Hesperia Hospital may also be consulted Charter of Healthcare Services.

PERSONAL DOCUMENTS REQUIRED TO GAIN ADMISSION UNDER THE SSN:

  • valid identity document
  • health insurance card
  • fiscal code
  • admission request issued by a GP affiliated with the local health authority on the red SSN prescription paper under the heading: “admission for….”

FURTHER DOCUMENTS TO BE PRESENTED UPON ADMISSION:

  • previous check-ups and diagnostic tests
  • medical records pertaining to previous hospitalisation in other facilities
  • list of medications which are being taken on a regular basis

HOW TO CONTACT US:

059-449111 switchboard/reception

059-449170 bookings for operations/hospitalisation in the Medicine and Surgery Department

059-449237 bookings for operations/hospitalisation in the Medical-Surgical and Thoracic-Vascular Department


Briefings host pediatric

Hesperia Hospital’s Direction, in order to ensure the young patients in neonatal and pediatric age an easier and safer hospitality, believes it is important to point out some general rules of life in the department to facilitate your involvement in this delicate moment of care to the child. 

Please note that during the entire hospitalization the child has the right to have at his side 24h a day a parent or relative delegate, to whom hospitality is guaranteed day and night, including meals. 

The department staff is trained and organized to encourage your participation in the care and promote contact and relationship with your child.

In the specific case of elective surgery that your child has to face, you can have a psychological support service to which you can refer directly contacting the Department of Psychologist, Dr. Daniela Gambetti, who answers the telephone number 059-449591.

To permit compliance with health and hygiene is recommended to minimize the visits of relatives and friends of the young patients.

Read the Charter of rights of children and girls in hospital


Release from hospital

Upon release from hospital, which requires the joint authorisation of the doctor and the head nurse, the patient receives a summary letter detailing the course of diagnosis-therapy, which is dated, signed and addressed to the patient’s GP.

The letter is formulated in the following way:

  • Name, surname, and date of birth of the patient
  • Name of the Tutor doctor (or the appointed doctor in the event that the services were delivered by a multidisciplinary team)
  • Reason for hospitalisation
  • Date of hospitalisation
  • Date of release
  • Confirmed diagnosis
  • Relevant diagnostic examinations
  • Clinical course during hospitalisation
  • Treatments administered during hospitalisation and recommended for home-care
  • Date and time of post-hospitalisation consultation and follow-up consultations
  • Contact number for the doctor and/or designated specialist within the functional unit of hospitalisation
  • It is the responsibility of the head nurse of the operative unit to activate the connection between patient, relatives and the senior consultant.

Upon release from hospital, all healthcare documentation belonging to the patient is returned, as well as the documentation pertaining to radiological examinations carried out during hospitalisation, with the signing of the relevant form.

Hospitalisation

••• THE ROOMS •••

Hesperia Hospital has 125 beds including 100 for ordinary hospitalisation and 25 in Intensive Care Unit subdivided into intensive care, sub-intensive care and UTIC (intensive coronary care unit) all completely equipped.

The rooms are either single or twin and furnished in pale blue colours. Single rooms provide a more comfortable form of accommodation and carry a higher cost for the patient. Each room, which is equipped according to the type of hospitalisation, has the following features: 

  • adjustable air conditioning
  • adjustable bed
  • medical gas and suction/vacuum system
  • emergency button
  • reading light
  • differentiated lighting for sleeping and assistance
  • cupboard with draws for storing personal effects
  • bedside table with pullout tray for meals in bed
  • strongbox with personal code
  • telephone which can be connected for external calls upon request
  • mini refrigerator
  • television
  • en suite toilet and shower

Each room offers an area where the patient, when not in bed, can eventually eat with his parents. Parents or relatives can sleep with their kinsman (in case of available bed). Each floor is equipped with nurse’s room, deposit for medicines, disposable materials, medical equipment, medical cabinet and fixed specific equipments in relation to the type of medical assistance.

On the fourth and top floor, designed with the most modern concepts of assistive technologies, are fourteen rooms and six suite that allow a high degree of confidentiality as well as hotel comforts of high standard, with large living rooms for paying patients which are suitable for family members or helpers.

These spaces allow us to offer our patients a range of care services increasingly broad and accurate. Single rooms are also allocated to the other floors of hospitalization and may be met by paying patients or those requiring a more comfortable hotel accommodation.

••• WHAT TO BRING •••

Visiting patients in the Medical-Surgical and Thoracic-Vascular Cardiology Department is permitted

  • from 07.00 to 08.00
  • from 13.00 to 14.00
  • and from 19.00 to 21.00. 

In the Medicine and Surgery Department, visiting hours are

  • between 07.00 and 08.30
  • between 13.00 and 14.30
  • and between 19.00 and 21.00.

Generally, only one visitor per patient is allowed into the room at one time.

••• MEALS •••

Patients receive each morning the daily menu, which is prepared by the cooks of Hesperia Hospital and offers a wide selection of dishes in terms of variety, composition and caloric content. The menu is overseen by a nutrition specialist, who can also make arrangements to meet the personal needs of individual patients.

The meal is served on a tray at a table set up in the room.

Meals are served at the following times:

  • breakfast     08.00-08.30
  • lunch          12.30-13.30
  • tea             15.00-16.00
  • dinner        18.30-19.00
  • camomile   20.00-21.00

Except in the case of specific health-related issues, relatives may join meals by notifying staff sufficiently in advance for preparations to be made.

••• SERVICES •••

TELEPHONE:

  • Each bed has a telephone. Patients may receive calls directly in their rooms dialling 059-449 followed by the numbers corresponding to the room number (i.e. to call room 515 dial 059-449 515), direct telephone calls from the room telephone are possible but authorisation must be requested from the switchboard.
  • A public phone is located at the reception.
  • In the inside bar are sold the most popular telephone cards.

BAR: Inside the building (ground floor) a bar is open Monday-to-Saturday from 06.30 to 19.30, and on Sundays and holidays from 07.00 to 12.00.

A cold and hot drinks vending machine is available at all times next to the bar.

SAFEKEEPING FOR VALUABLES AND PERSONAL BELONGINGS: Each room is equipped with a strongbox, and storage in the hospital safe may be arranged upon request. Hesperia Hospital will assume responsibility on the basis of articles 1783-1784 and 1784/bis of the Civil Code.

Precious objects (money, valuable items, credit instruments) will be held under guarantee only if delivered and kept in the hospital safe following a request made to the reception.

AUTOMATIC TELLER MACHINE: An automatic teller machine is located on the first floor near the reception.

MAGAZINES AND NEWSPAPER: Magazines and newspapers are sold in the wards after 09:00.

BARBER/HAIRDRESSER SERVICE: A request may be submitted to the head nurse to make use of the barber/hairdresser service.

CHAPLAINCY: According to article 8 of the constitution, all residents in the hospital are guaranteed the freedom of conscience and worship. For Catholics, mass is held every Saturday at 17:00 in the chapel on the top floor. Personal religious assistance from the designated priest may be requested. No smoke Hospital Hesperia Hospital has banned smoking for the protection of patients and staff

TAXI SERVICE: At the reception call taxi service is available with reserved parking.



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